Shipping policy
Shipping Policy
Last Updated: September 2026
At TORENO, we want to get your order to you as quickly and smoothly as possible. Below you'll find everything you need to know about our shipping process.
Processing Time
All orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or holidays will be processed the next business day.
You will receive a confirmation email with your order details once your order is placed, and a second email with tracking information once your order has shipped.
Shipping Times
Estimated delivery time is 8–15 business days depending on your location. Delivery times are estimates and are not guaranteed. Delays may occur due to customs processing, holidays, weather, or carrier disruptions.
Shipping Rates
We offer FREE standard shipping on all orders over $40. Orders under $40 are subject to a flat-rate shipping fee calculated at checkout.
Order Tracking
Every order is shipped with a tracking number. Once your order ships, you'll receive an email with your tracking link. Please allow 24–48 hours after receiving your tracking email for the tracking information to update in the carrier's system.
If your tracking hasn't updated after 5 business days, please contact us at shoptoreno@gmail.com and we'll investigate with our shipping partner.
Customs & Import Duties
For international orders, your package may be subject to customs fees, import duties, or taxes imposed by your country's government. These charges are the responsibility of the buyer and are not included in our product prices or shipping costs.
TORENO has no control over these charges and cannot predict their amount. We recommend contacting your local customs office for more information before placing your order.
Incorrect Shipping Address
Please double-check your shipping address before completing your order. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer.
If you notice an error after placing your order, contact us at shoptoreno@gmail.com as soon as possible. If the order has not yet shipped, we will update the address. Once an order has shipped, we are unable to make changes.
Lost or Delayed Packages
If your order has not arrived within the estimated delivery window, please contact us and we will:
- Track the shipment with our shipping partner.
- If the package is confirmed lost, we will send a free replacement or issue a full refund — whichever you prefer.
We ask that you wait until the maximum estimated delivery time has passed before reporting a lost package.
P.O. Boxes & Military Addresses
We are able to ship to P.O. Boxes and APO/FPO/DPO military addresses. Please note that delivery to these addresses may take additional time.
Contact Us
If you have any questions about shipping, reach out to us:
Email: shoptoreno@gmail.com Response Time: Within 24–48 hours
This policy is subject to change. Please check this page periodically for updates.
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